I originally ordered custom height queen size mattress mistakenly. Returned for custom height full size mattress. Second mattress was not custom height as requested. Company refuses to accept return of mattress or send custom height jacket (which would meet request) without charging for jacket ($130).
Company has 90 day return policy but will not honor on second mattress because first mattress was custom height despite spoken agreement that "if I returned a second mattress I would have to pay for any custom made parts".
Better Business Bureau Online Complaint System
This is a computer generated reply confirming that your complaint has been properly delivered to the appropriate Better Business Bureau.
To inquire on the status of, modify, add to, provide additional complaint detail, or retract a previously filed complaint, please contact the BBB listed at the end of your complaint.
The following complaint was submitted on 9/25/2003 2:55:05 PM:
CUSTOMER INFORMATION:
Eric Kamander
COMPANY OR ORGANIZATION INFORMATION:
Comfort Direct
195 Livingston Ave.
New Brunswick, NJ United States 08901 3596
(800)952-7844
http://www.comfortdirect.com/
COMPLAINT INFORMATION:
Complaint #: 1225668
Complaint Type: General Complaint (not a car maker)
Date Received: 9/25/2003
Primary Complaint Classification: Guarantee or Warranty Issues
Secondary Complaint Classification:
Complaint: Originally ordered custom height queen size mattress mistakenly. Returned for custom height full size mattress. Second mattress was not custom height as requested. Company refuses to accept return of mattress or send custom height jacket (which would meet request) without charging for jacket ($130).
Company has 90 day return policy but will not honor on second mattress because first mattress was custom height despite spoken agreement that "if I returned a second mattress I would have to pay for any custom made parts".
Desired Settlement: Other (requires explanation)
Settlement Explanation: I would prefer a replacement, but would accept a refund.
Customer Service Rep: Mr. Kevin
Product or Service: SAM
Model Number:
Account Number:
Order Number:
Salesperson: Mr. Kevin
Payment Made: Yes
Purchase Price: 1200
Disputed Amount: 1200
Payment Method: Credit Card
Purchase Date: 6/14/2003
Problem Date: 7/14/2003
Complaint Dates: 7/21/2003, 8/1/2003, 9/1/2003
The bureau that will handle your complaint is:
BBB of New Jersey
1700 Whitehorse Hamilton Square, Ste. D-5
Trenton, NJ 08690 -3596
Phone: (609)588-0808
Fax: (609)588-0546
Email: info@trenton.bbb.org
WWW: http://www.trenton.bbb.org/
Copyright © 2000 Council of Better Business Bureaus, Inc.
All rights reserved. Comments to webmaster: techhelp@bbb.org
Other Complaints:
Consumer Affairs
No comments:
Post a Comment
*** Anonynomous comments will not be published. ***
Instead use the "Name/URL" option.