
I originally ordered custom height queen size mattress mistakenly. Returned for custom height full size mattress. Second mattress was not custom height as requested. Company refuses to accept return of mattress or send custom height jacket (which would meet request) without charging for jacket ($130).
Company has 90 day return policy but will not honor on second mattress because first mattress was custom height despite spoken agreement that "if I returned a second mattress I would have to pay for any custom made parts".